2016 Consumer Confidence Report
on Water Quality for 2015

happy people drinking water

Golden State Water Company is pleased to present our Annual Water Quality Report for 2015.

Bringing you clean drinking water is serious business, and our team of more than 500 water professionals is committed to ensuring you have reliable, high-quality water service available whenever you need it.

It’s important for our customers to remain informed about the safety of the water that you and your family drink. You should rest assured knowing that Golden State Water tests water delivered to its customers to ensure it meets quality standards.

Golden State Water strictly adheres to federal and state drinking water quality guidelines required by the United States Environmental Protection Agency (USEPA), the State Water Resources Control Board‘s Division of Drinking Water (DDW) and the California Public Utilities Commission (CPUC). We routinely sample to monitor water quality, testing for more than 230 elements in our water supplied to and in the distribution systems. In 2015 alone, we invested more than half a million dollars on laboratory testing to meet regulatory standards.

In the uncommon event that drinking water standards are compromised, we take immediate action, notify customers timely and restore normal service.

We pride ourselves on getting the job done right, and our team of experts strives to provide consistent water service and prevent water quality issues by regularly investing to maintain and improve our water system. This ensures our ability to provide you with high-quality drinking water—24 hours a day, seven days a week—is not compromised.

Our customers have always been our top priority, and we are always available to provide you with information or answer any questions you may have about your water service. We encourage customers to visit www.gswater.com and follow us on Twitter @GoldenStateH2O. In addition, Golden State Water’s Customer Service Representatives are available around-the-clock for customers at 1.800.999.4033.

We have proudly served California for more than 85 years, and we currently provide water to approximately 1 million customers throughout the state. Given current drought conditions we encourage customers to be mindful of responsible water use. On behalf of the men and women at Golden State Water who serve you, thank you for being a valued customer.


Robert Sprowls
President and Chief Executive Officer
Golden State Water Company

Paul Schubert
General Manager, Northern District
Golden State Water Company

Where does my water come from?

Cross Connection Control Program

California Drought

Hydrant Flushing

Glossary of Terms

Connect with us to learn more!


Risk to Tap and Bottled Water

Source and Distribution Water Quality

For People with Sensitive Immune Systems

Source Water Assessment

About the Company

Laboratory Analysis

Printed report

Top priority

If You Have Questions – Contact Us

For information about your water quality or to find out about upcoming opportunities to participate in public meetings, please contact our 24-hour Customer Service Center at

Visit us online at www.gswater.com or email us at customerservice@gswater.com.

Este informe contiene información muy importante sobre su agua de beber. Tradúzcalo o hable con alguien que lo entienda bien.

Drought in California

Although some parts of the state received much-needed rain and snow during the winter and spring seasons, California remains in a drought emergency and Golden State Water continues to encourage all customers to use water responsibly. Earlier this year, the State Water Resources Control Board (State Water Board) adopted a revised emergency regulation to extend drought restrictions through October 2016, and adjusted the state-issued conservation mandates for some water systems based on factors such as climatic conditions, population growth and water supply investments. Please visit www.gswater.com/drought to view the current water-use restrictions and state-issued conservation mandate for your community.

desert and coastal drought tolerant landscaping
Examples of desert and coastal drought tolerant landscaping.

Where Does My Water Come From?

Water delivered to customers in the Clearlake System is surface water from Clear Lake, which is treated at Golden State Water’s Sonoma Water Treatment Plant.

Glossary of Terms

Maximum Contaminant Level (MCL)
Non-regulatory, health-based advisory levels established by the Division of Drinking Water (DDW) for contaminants in drinking water for which an MCL has not been established.

California Notification Level (NL)
Non-regulatory, health-based advisory levels established by the Division of Drinking Water (DDW) for contaminants in drinking water for which an MCL has not been established.

Maximum Contaminant Level Goal (MCLG)
The level of contaminant in drinking water below which there is no known or expected risk to health. Maximum contaminant level goals are set by the United States Environmental Protection Agency (USEPA).

Maximum Residual Disinfectant Level (MRDL)
The highest level of a disinfectant allowed in drinking water. There is convincing evidence that the addition of a disinfectant is necessary for control of microbial contaminants.

Maximum Residual Disinfectant Level Goal (MRDLG)
The level of a drinking water disinfectant below which there is no known or expected risk to health. MRDLGs do not reflect the benefits of the use of disinfectants to control microbial contaminants.

Primary Drinking Water Standard (PDWS)
MCLs and MRDLs for contaminants that affect health along with their monitoring and reporting requirements and water treatment requirements.

Public Health Goal (PHG)
The level of a contaminant in drinking water below which there is no known or expected risk to health. Public health goals are set by the California Environmental Protection Agency (CalEPA).

Regulatory Action Level (AL)
The concentration of a contaminant which, if exceeded, triggers treatment or other requirements that a water system must follow.


Water is sampled and tested consistently throughout the year to ensure the best possible quality.

Contaminants are measured in:

  • Parts per million (ppm) or milligrams per liter (mg/L).
  • Parts per billion (ppb) or micrograms per liter (μg/L).
  • Parts per trillion (ppt) or nanograms per liter (ng/L).
  • Grains per gallon (grains/gal) – A measurement of water hardness often used for sizing household water softeners. One grain per gallon is equal to 17.1 mg/L of hardness.
  • MicroSiemens per centimeter (μS/cm) – A measurement of a solution’s ability to conduct electricity.
  • Nephelometric Turbidity Units (NTU) – A measurement of the clarity of water. Turbidity in excess of 5 NTU is noticeable to the average person.
  • PicoCuries per liter (pCi/L) – A measurement of radioactivity in water.

If this is difficult to imagine, think about these comparisons:

Parts per million:
1 second in 12 days
1 inch in 16 miles
1 drop in 14 gallons

Parts per billion:
1 second in 32 years
1 inch in 16,000 miles
1 drop in 14,000 gallons

Parts per trillion:
1 second in 32,000 years
1 inch in 16 million miles
10 drops in enough water to fill the Rose Bowl

Clearlake Water System – Source Water Quality
Primary Standards –
Health Based (units)
Range of
Most Recent
Sampling Date
Typical Source of Constituent
Highest single measurement of the treated surface water (NTU) TT = 1.0 n/a n/a 0.14 2015 Soil runoff
Lowest percent of all monthly readings less than 0.3 NTU (%) TT = 95 n/a n/a 98.6 2015 Soil runoff
Inorganic Constituents
Arsenic (µg/L) 10 0.004 n/a 2.7 2015 Erosion of natural deposits; runoff from orchards, glass and electronics production wastes
Fluoride (mg/L) 2.0 1 n/a 0.14 2015 Erosion of natural deposits; water additive that promotes strong teeth; discharge from fertilizer and aluminum factories
Secondary Standards –
Aesthetic (units)
Range of
Most Recent
Sampling Date
Typical Source of Constituent
Chloride (mg/L) 500 n/a n/a 10 2015 Runoff/leaching from natural deposits; seawater influence
Iron (µg/L) 300 n/a n/a 150 2015 Leaching from natural deposits; industrial wastes
Specific Conductance (uS/cm) 1600 n/a n/a 380 2015 Substances that form ions when in water; seawater influence
Sulfate (mg/L) 500 n/a n/a 4.8 2015 Runoff/leaching from natural deposits; industrial wastes
Total Dissolved Solids (mg/L) 1000 n/a n/a 220 2015 Runoff/leaching from natural deposits
Other Parameters (units) Notification
Range of Detection Average Level Most Recent Sampling Date Typical Source of Constituent
Alkalinity (mg/L) n/a n/a 170 – 220 190 2015  
Calcium (mg/L) n/a n/a n/a 29 2015  
Hardness [as CaCO3] (mg/L) n/a n/a n/a 160 2015 The sum of polyvalent cations present in the water, generally magnesium and calcium; the cations are usually naturally occurring
Hardness [as CaCO3] (grains/gal) n/a n/a n/a 9.3 2015  
Magnesium (mg/L) n/a n/a n/a 21 2015  
pH (pH units) n/a n/a 7.2 – 8.5 7.7 2015  
Potassium (mg/L) n/a n/a n/a 2.4 2015  
Sodium (mg/L) n/a n/a n/a 17 2015 Refers to the salt present in the water and is generally naturally occurring
Clearlake Water System – Distribution Water Quality
Disinfection Byproducts and
Disinfectant Residuals (units)
Range of
Most Recent
Sampling Date
Typical Source of Constituent
Chlorine [as Cl2] (mg/L) (4.0) (4) ND – 1.5 0.45 2015 Drinking water disinfectant added for treatment
HAA5 [Total of Five Haloacetic Acids] (µg/L) 60 n/a 15 – 30 24 2015 Byproduct of drinking water disinfection
TTHMs [Total of Four Trihalomethanes] (µg/L) 80 n/a 27 – 87 68 2015 Byproduct of drinking water disinfection
Inorganic Constituents
90th %
Most Recent
Sampling Date
Typical Source of Constituent
Copper (mg/L) 1.3 0.3 None of the 20 samples collected exceeded the action level. 0.26 2014 Internal corrosion of household plumbing systems; erosion of natural deposits; leaching from wood preservatives
ND = Not Detected
CaCO3 = Calcium Carbonate
This table includes data only on constituents that were detected.

Source Water Assessment

Golden State Water conducted an assessment in 2002 of the drinking water source serving the customers of its Clearlake System.

Clear Lake is considered most vulnerable to the following activities not associated with detected contaminants:

  • Lake recreation
  • Sanitary sewer overflows
  • Septic system areas

A copy of the assessment may be viewed at:

DDW Mendocino District Office
50 D St., Suite 200
Santa Rosa, CA 95404


Golden State Water Company
Clearlake Office
14595 Olympic Dr., Suite A
Clearlake, CA 95422

You may request a summary of the assessment be sent to you by contacting:
DDW Mendocino District Office at 1-707- 576-2145
For more details, contact Bryan Rinde, Associate Water Quality Engineer, at 1-800-999-4033.

Laboratory Analyses

Through the years, we have taken thousands of water samples to determine the presence of any radioactive, biological, inorganic, volatile organic, or synthetic organic contaminants in your drinking water. The table we provide shows only detected contaminants in the water.

Even though all the substances listed here are under the Maximum Contaminant Level (MCL), we feel it is important that you know exactly what was detected and how much of these substances were present in your water. Compliance (unless otherwise noted) is based on the average level of concentration below the MCL. The state allows us to monitor for some contaminants less than once per year because the concentrations do not change frequently. Some of our data, while representative, is more than a year old.

Lead — If present, elevated levels of lead can cause serious health problems, especially for pregnant women and young children. Lead in drinking water is primarily from materials and components associated with service lines and home plumbing. Golden State Water is responsible for providing high-quality drinking water, but cannot control the variety of materials used in plumbing components. When your water has been sitting for several hours, you can minimize the potential for lead exposure by flushing your tap for 30 seconds to two minutes before using water for drinking or cooking. If you are concerned about lead in your water, you may wish to have your water tested. Information about lead in drinking water, testing methods and steps you can take to minimize exposure is available from the Safe Drinking Water Hotline at 1-800-426-4791 or at www.epa.gov/safewater/lead.

Recent media attention has focused on water quality issues in Flint, Michigan, where reports have highlighted health and infrastructure concerns related to elevated levels of lead in the drinking water. Golden State Water would like to assure customers that we test regularly to ensure the water we deliver to customers meets all state and federal drinking water standards. As your water provider, we take great pride in providing safe, reliable water to more than 1 million customers throughout California. All water providers are paying close attention to developments in Flint, which serve as a reminder of the importance to invest in water infrastructure, treatment and testing.

If lead was detected in any of the samples collected, the level will be reported in the Distribution Water Quality table.

Total Trihalomethanes (TTHMs) — Some people who drink water containing trihalomethanes in excess of the MCL over many years may experience liver, kidney, or central nervous system problems, and may have an increased risk of getting cancer.

Turbidity — Turbidity is a measure of the cloudiness of the water. It is monitored because it is a good indicator of the effectiveness of surface water filtration.

high quality water supply

Golden State Water’s top priority is to protect the quality of your water supply. In every one of our water systems, a team of highly-trained employees monitors water quality on an on-going basis to ensure that our customers are receiving high-quality water.

Cross Connection Control Program

Golden State Water’s Cross Connection Control Program provides a level of certainty that the water in the company’s distribution system is protected from possible backflow of contaminated water from commercial or industrial customers’ premises. For additional information, visit www.gswater.com/protecting-our-drinking-water.

Hydrant Flushing

Hydrant flushing is an essential maintenance procedure that all water providers must perform periodically to ensure the delivery of water that meets state and federal drinking water standards.

Even in drought conditions, flushing is a necessary part of maintaining the water system and the quality of the water within it. Golden State Water has modified procedures, given the current drought in California, to minimize the amount of water released during flushing activities. Water used for flushing represents less than 1 percent of the total water usage in each of our water systems.

For more information about hydrant flushing, visit www.gswater.com/flushing-info/

Connect with us to learn more!

Visit www.gswater.com to learn how to:

  • Access the latest Water Quality Report for your area
  • Get the latest updates and news regarding the drought and state/local restrictions
  • Learn more about water-use efficiency, including programs and rebates in your area
  • Understand your water bill and learn about payment options
  • Obtain information about programs for low-income customers (CARW)
  • Sign up to receive email updates about your water service.

For additional information, please contact our 24-hour Customer Service Center at
1-800-999-4033 or email us at customerservice@gswater.com.

Risk to Tap and Bottled Water

Drinking water, including bottled water, may reasonably be expected to contain small amounts of some contaminants. The presence of contaminants does not necessarily indicate that water poses a health risk. More information about contaminants and potential health effects can be obtained by calling the USEPA’s Safe Drinking Water Hotline at 1-800-426-4791.

The sources of drinking water (both tap water and bottled water) include rivers, lakes, streams, ponds, reservoirs, springs, and wells. As water travels over the surface of the land or through the layers in the ground, it dissolves naturally occurring minerals and, in some cases, radioactive material, which can pick up substances resulting from the presence of animal or human activity.

To be certain that tap water is safe to drink, the USEPA and the DDW prescribe regulations limiting the amount of contaminants in water provided by public water systems. United States Food and Drug Administration (USFDA) and CDPH regulations also provide the same public health protection by establishing limits for contaminants in bottled water.

Contaminants in Drinking Water Sources May Include:

  • Microbial contaminants, such as viruses and bacteria, which may come from sewage treatment plants, septic systems, agricultural livestock operations and wildlife
  • Inorganic contaminants, such as salts and metals, which can be naturally occurring or result from urban stormwater runoff, industrial or domestic wastewater discharges, oil and gas production, mining, and farming
  • Pesticides and herbicides that may come from a variety of sources such as agriculture, urban stormwater runoff and residential uses
  • Organic chemical contaminants, including synthetic and volatile organic chemicals, which are byproducts of industrial processes and petroleum production, and can also come from gas stations, urban stormwater runoff and septic systems
  • Radioactive contaminants that can be naturally occurring or be the result of oil and gas production and mining activities

For People with Sensitive Immune Systems

Some people may be more vulnerable to contaminants in drinking water than the general population. Immuno-compromised people, such as those individuals with cancer undergoing chemotherapy, those who have undergone organ transplants, those with HIV/AIDS or other immune system disorders, some elderly populations, and infants, can be particularly at risk from infections. These people should seek advice from their health care providers.

The USEPA and Centers for Disease Control issue guidelines on appropriate means to lessen the risk of infection by Cryptosporidium and other microbial contaminants. To obtain a copy of these guidelines, please call the USEPA’s Safe Drinking Water Hotline at 1-800-426-4791.

About the Company

Golden State Water Company, a subsidiary of American States Water Company (AWR), provides water service to approximately one million Californians located within 75 communities throughout 10 counties in Northern, Coastal and Southern California. The Company also distributes electricity to more than 24,000 customers in the Big Bear recreational area of California. AWR’s contracted services subsidiary, American States Utility Services, Inc., provides operations, maintenance and construction management services for water and wastewater systems located on military bases throughout the country.

Printed Report

Link to PDF of the printed version of this report: Water-Quality-2016-Clearlake.pdf

To request a paper copy be sent: call 1-800-999-4033 or email waterquality@gswater.com.