Bay Point Customer Service Area
Area Serviced
The Bay Point Customer Service Area serves approximately 4,800 customers in Bay Point
Office Location
Bay Point CSA
53 B Manor Dr.
Bay Point, CA 94565
24 hour Customer Service and Emergency
800-999-4033 (24 hours, 7 days a week)
877-933-9533 (TTY hearing impaired)
Email: customerservice@gswater.com
Rate Adjustment on January 1, 2012
The change is due to an annual adjustment based on inflation and capital improvements authorized by the California Public Utilities Commission.
A typical residential customer with a 5/8”x3/4” meter using 8 Ccfs (5,984 gallons) per month will experience an increase of approximately $0.09 or 0.14% from $58.57 to $58.66 effective Jan. 1, 2012.
More information is included in this Advice Letter.
Golden State Water Company (GSWC) Files Plan
to Establish New Rates in 2013, 2014, and 2015
GSWC on July 21, 2011, filed a notice of application for a general rate increase for the years 2013, 2014, and 2015. The application was filed with the California Public Utilities Commission (CPUC). The CPUC regulates GSWC to ensure adequate levels of service are provided at the lowest reasonable costs. It is anticipated that a decision will be made in the fall of 2012.
The following documents provide additional information:
Customer fact sheet en español
GSWC Files a Cost of Capital Application
A Cost of Capital application was filed May 2, 2011 with the CPUC. In this filing, GSWC is requesting the CPUC to review and authorize an increase in the cost of capital reflected in rates for 2012, 2013, and 2014. A decision is expected in December 2011.
For more information, see:
RATES, SCHEDULES & TARIFFS
Non-Residential Metered Service
Mandatory Conservation-Rationing
CLICK HERE to view all our rates, tariffs and advice letters
Tiered Rates Encourage Water Use Efficiency
for Golden State Water Company Customers in Bay Point
Golden State Water Company (GSWC) residential customers in the utility’s Bay Point Customer Service Area have tiered rates to promote water use efficiency. The change, approved by the California Public Utilities Commission, went into effect on Sept. 1, 2009. GSWC will not exceed CPUC authorized revenues as a result of tiered rates.
“Our tiered rates will encourage customers to use water wisely by promoting cost savings,” said GSWC Northern District Manager Paul Schubert. “Ultimately, saving water is a win-win situation. Customers who save will benefit by paying less, while we protect our most precious natural resource.”
Here’s how tiered rates work. Customers get charged for each unit of water they use. A unit is equal to one hundred cubic feet of water, or Ccf (748 gallons). In Bay Point, residential customers will pay the lowest rate for each Ccf they use in tier one, up to 8 Ccf. For every unit of water used in tier two, which is 9-14 Ccf, customers will pay a 15 percent higher rate. In tier three, customers will pay an additional 15 percent for every unit of water from 15 Ccf and above.
The top of the first tier is based on the average winter month usage for the service area. The top of second tier is based on the midpoint between the annual average usage and the average summer month usage for the service area. The per unit price differential between each tier is approximately 15 percent, a sufficient amount to encourage water use efficiency.
For more information, see our Residential Metered Service tariff in the article above.
LOW INCOME PROGRAM
California Alternate Rates for Water (CARW)
Golden State Water Company offers a monthly credit on your bill for customers that qualify for the Alternate Rates for Water (CARW) program. If you already participate in the CARE program of participating energy utilities you may also qualify for GSWC’s CARW program by submitting a copy of a current utility bill showing your eligibility for CARE.
Qualifications are based on the number of people living in your home and your total household income, including wages, government checks and benefits, and other financial support you and members of your family receive.
For further information, see the application below or contact our CARW hotline at (866) 360-CARW.
Application (English)
Application (En Español)
Urban Water Management Plan
An Urban Water Management Plan (UWMP) is required by California Water Code to be updated every five years. It applies to all urban water suppliers that supply more than 3,000 acre-feet of water per year or serve more than 3,000 connections. The UWMP provides information about how GSWC will meet water demand now and in the future.
The 2010 Urban Water Management Plan for GSWC's Bay Point Water System can be viewed here. It make take a few moments to download due to its size.
Golden State Water Company's
Water Rationing Plan for Bay Point Customers
Golden State Water Company developed a water shortage plan (Schedule 14.1) for its Bay Point Customer Service Area that asks customers not to exceed a three-year historical average (2005-2007) at their service address. Read additional plan details here.
Additionally, water use restrictions are now in place. GSWC may issue fines to customers who are involved in water wasting activities such as using water in any manner that results in run-off in gutters, waterways, patios, driveways or streets. Repeated violations could lead to the installation of flow restrictors at the customer's cost and suspension of service. See list of restrictions (En Español).
Should a mandatory allocation stage be implemented, exception forms will be available for customers to request an allocation adjustment. For example, if a household added several people since 2007, or if customers require additional water for medical needs, they may be eligible for a higher water budget. Water conservation practices and devices may be evaluated as part of the exception process.
Since the targeted reductions in the current stage for Bay Point customers are voluntary, allocation forms will not be processed at this time.
WATER CONSERVATION REBATE PROGRAMS
Golden State Water Company partners with other agencies to offer various rebate programs as an incentive for customers to purchase water-efficient products. Here are some programs created for the Bay Point Customer Service Area. Funding is limited. Please call the appropriate numbers below, for program details.
High-Efficiency Clothes Washer (HECW) Rebates
Single-family homes, rebates of up to $125.00.
Multi-family homes and commercial customers, rebates of up to $220.00,
depending on the type of HECW.
Call 1-800-999-4033 for rebate information, or (925) 688-8320.
High Efficiency Urinal (HEU) Rebates
Single-family homes, multi-family homes, commercial customers.
Must be an approved EPA WaterSense HEU with 0.50 gallons per flush or less.
Rebates up to $175.
Call 1-800-999-4033 for rebate information, or (925) 688-8234.
High-Efficiency Toilet (HET) Rebates
Single-family homes, multi-family homes, commercial customers.
Must be an approved EPA WaterSense HET with 1.28 gallons per flush or less.
Rebates up to $125.
Call 1-800-999-4033 for rebate information, or (925) 688-8320.
Water Broom Rebate
Single-family homes, multi-family homes, and commercial customers.
Rebates up to 50% of the Water broom price (up to $75.00).
Call 1-800-999-4033 for rebate information, or (925) 688-8234.
Irrigation Equipment Rebates
Single-family homes, multi-family homes, and commercial customers.
eligible to receive various irrigation equipment rebates.
Landscape surveys, Smart sprinkler timers, and nozzles included.
Please phone Call 1-800-999-4033 for rebate information, or (925) 688-8321.
For additional information and rebates, please click here or log onto http://www.ccwater.com/conserve/rebates.asp.
WATER QUALITY ANNUAL REPORT
En español
