The Clearlake Customer Service Area serves approximately 2,200 customers in Clearlake
Office Location
Clearlake CSA
14595 Olympic Dr, Ste A
Clearlake, CA 95422
24 hour Customer Service and Emergency
800-999-4033 (24 hours, 7 days a week)
877-933-9533 (TTY hearing impaired)
Email: customerservice@gswater.com
Golden State Water Company (GSWC) Files Plan
to Establish New Rates in 2013, 2014, and 2015
GSWC on July 21, 2011, filed a notice of application for a general rate increase for the years 2013, 2014, and 2015. The application was filed with the California Public Utilities Commission (CPUC). The CPUC regulates GSWC to ensure adequate levels of service are provided at the lowest reasonable costs. It is anticipated that a decision will be made in the fall of 2012.
The following documents provide additional information:
GSWC Files a Cost of Capital Application
A Cost of Capital application was filed May 2, 2011 with the CPUC. In this filing, GSWC is requesting the CPUC to review and authorize an increase in the cost of capital reflected in rates for 2012, 2013, and 2014. A decision is expected in December 2011.
For more information, see:
RATES, SCHEDULES & TARIFFS
CLICK HERE to view all our rates, tariffs and advice letters
LOW INCOME PROGRAM
California Alternate Rates for Water (CARW)
Golden State Water Company offers a monthly credit on your bill for customers that qualify for the Alternate Rates for Water (CARW) program. If you already participate in the CARE program of participating energy utilities you may also qualify for GSWC’s CARW program by submitting a copy of a current utility bill showing your eligibility for CARE.
Qualifications are based on the number of people living in your home and your total household income, including wages, government checks and benefits, and other financial support you and members of your family receive.
For further information, see the application below or contact our CARW hotline at (866) 360-CARW.
Application (English)
Application (Spanish)
Golden State Continues to Meet Water Quality Standards
for Clearlake Customers
Ongoing monitoring has shown that the quality of water Golden State Water Company (GSWC) supplies to its Clearlake customers routinely meets, or is better than, federal and state standards.
The results of water quality monitoring in 2010 for Golden State’s Clearlake water system were published in an annual Water Quality Report and distributed to all of the company’s Clearlake customers in 2011 (see attachment at bottom of this page).
“It’s our job to test for more than 100 substances in the water to meet all regulations and provide the highest quality water possible,” said Keith Ahart, Golden State’s Clearlake superintendent. “We will continue to work hard to make sure we maintain this level of service.”
The company gets 100 percent of its raw water from Clear Lake and the water is treated at the company’s Sonoma Treatment Plant. GSWC uses a multi-barrier approach to treat the raw water, which frequently contains extensive algal blooms. The treatment process involves several steps including settling, pressure filtration and disinfection. In addition, carbon filters remove any remaining taste and odor-causing compounds related to the blue-green algae.
WATER CONSERVATION REBATE PROGRAMS
Golden State Water Company (GSWC) offers various rebate programs as an incentive for you to purchase water-efficient devices and appliances.
In GSWC's Clearlake Customer Service Area, residential customers can apply for rebates of up to $125 for high efficiency toilets and high efficiency clothes washers.
To learn more about our current rebate programs, please call customer service at 800-999-4033.
WATER QUALITY ANNUAL REPORT
