This Customer Service Area serves approximately 15,900 customers in portions of Charter Oaks, Covina, Glendora, La Verne, San Dimas, and Walnut
Office Location
San Dimas CSA
121 Exchange Place
San Dimas, CA 91773
24 hour Customer Service and Emergency
800-999-4033 (24 hours, 7 days a week)
877-933-9533 (TTY hearing impaired)
Email: customerservice@gswater.com
Golden State Water Company
Recent Bill Changes
March 2012
Your bill contains recent changes approved by the California Public Utilities Commission. Most of the changes are in the form of temporary surcharges or credits that have been added or removed.
Read More Information about Golden State Water Company Activities in our e-Newsletter.
Golden State Water Company Supports
the Community at Covina Green Fair
Golden State Water Company's Harold Gue greets Deputy Dew Drop, a local conservation mascot, at the Covina Green Fair on May 12.
Golden State Water Company Supports
the Community at San Dimas Family Festival
(From left to right) Golden State Water Company’s Harold Gue, John Standi, Myriam Valdez and Amelia Martinez participated at the recent San Dimas Family Festival March 31 to celebrate environmental awareness.
Golden State Water Company Plans $2.5 Million in Improvements
in San Dimas Customer Service Area in 2012
Golden State believes that proactive maintenance is critical to protecting water service now and for future generations. Falling behind on needed improvements is costly. See list of local improvements for 2012.
Free Water Index and Water Calculator
Figuring out how much water your lawn and garden really need is easy with the watering index and calculator. Create a customized watering schedule. Use the watering index daily, weekly or monthly to adjust your schedule.
Free Sprinkler Nozzles
Golden State Water Company customers can receive free Toro® Precision™ Spray Nozzles just by visiting www.FreeSprinklerNozzles.com. To learn more about this program, click here.
Free Waterwise Landscape and Design Workshop
Saturday, February 4, 2012
Learn how to design a waterwise garden and the steps to take when re-landscaping your existing garden. Pre-registration required.
For more information, call 909-621-5568 or click here.
Golden State Water Company (GSWC) Files Plan
to Establish New Rates in 2013, 2014, and 2015
GSWC on July 21, 2011, filed a notice of application for a general rate increase for the years 2013, 2014, and 2015. The application was filed with the California Public Utilities Commission (CPUC). The CPUC regulates GSWC to ensure adequate levels of service are provided at the lowest reasonable costs. It is anticipated that a decision will be made in the fall of 2012.
The following documents provide additional information:
GSWC Files a Cost of Capital Application
A Cost of Capital application was filed May 2, 2011 with the CPUC. In this filing, GSWC is requesting the CPUC to review and authorize an increase in the cost of capital reflected in rates for 2012, 2013, and 2014. A decision is expected in December 2011.
For more information, see:
RATES, SCHEDULES & TARIFFS
Non-Residential Metered Service
Mandatory Conservation - Rationing (Schedule 14.1)
CLICK HERE to view all our rates, tariffs and advice letters
Service Territory Maps
Third Tier Added to Tiered Rates
for San Dimas Customer Service Area
to Encourage Water Use Efficiency
GSWC residential customers in the utility’s San Dimas Customer Service Area (CSA) had a third tier added to their tiered rates to promote water use efficiency.
The change, approved by the California Public Utilities Commission, began in December 2010. GSWC will not exceed CPUC authorized revenues as a result of tiered rates.
Here’s how tiered rates work. Customers get charged for each unit of water they use. A unit is equal to one hundred cubic feet of water, or Ccf (748 gallons). In the San Dimas CSA, residential customers will pay the lowest rate for each Ccf they use in tier one, up to 13 Ccf. For every unit of water used in tier two, which is 14-21 Ccf, customers will pay a 15 percent higher rate. In tier three, customers will pay an additional 15 percent for every unit of water from 22 Ccf and above.
The top of the first tier is based on the average winter month usage for the service area. The top of second tier is based on the midpoint between the annual average usage and the average summer month usage for the service area. The per unit price differential between each tier is approximately 15 percent, a sufficient amount to encourage water use efficiency.
For more information, see our Residential Metered Service tariff in the article above.
Urban Water Management Plan
An Urban Water Management Plan (UWMP) is required by California Water Code to be updated every five years. It applies to all urban water suppliers that supply more than 3,000 acre-feet of water per year or serve more than 3,000 connections. The UWMP provides information about how GSWC will meet water demand now and in the future.
The 2010 Urban Water Management Plan for GSWC's San Dimas Water System is here.
LOW INCOME PROGRAM
California Alternate Rates for Water (CARW)
Golden State Water Company offers a monthly credit on your bill for customers that qualify for the Alternate Rates for Water (CARW) program. If you already participate in the CARE program of participating energy utilities you may also qualify for GSWC’s CARW program by submitting a copy of a current utility bill showing your eligibility for CARE.
Qualifications are based on the number of people living in your home and your total household income, including wages, government checks and benefits, and other financial support you and members of your family receive.
For further information, see the application below or contact our CARW hotline at (866) 360-CARW.
Visit Golden State Water Company's
Demonstration Garden in San Dimas
Golden State Water Company’s demonstration garden which features over 25 different California-friendly plants, drought tolerant turf, and a water-wise smart irrigation system recently received the California Landscape Contractors Association (CLCA) state-wide trophy award for sustainability.
The CLCA trophy awards recognize companies, institutions, municipalities and residents for their interest in preserving and maintaining a beautiful California. The first of an inaugural award to be given by the CLCA, the award was designed to recognize those projects containing sustainable installation elements, including: water management, planting and plant selection, sustainable construction methods.
Since the completion of the project, Golden State Water Company has exceeded a 56-month return on investment goal of 40 percent water savings.
WATER CONSERVATION REBATE PROGRAMS
Golden State Water Company partners with other agencies to offer various rebate programs as an incentive for customers to purchase water-efficient products. Here are some programs created for San Dimas Customer Service Area customers. Funding is limited and can be terminated at any time.
You must review the requirements associated with each rebate program and reserve your rebate prior to purchasing the products or removing turf. Only those devices specified in the rebate program are eligible for a rebate.
High-Efficiency Clothes Washer (HECW) Rebates
For single-family homes, call 1-888-376-3314 or visit www.socalwatersmart.com.
Up to $125 rebate for those who qualify.
High-Efficiency Toilet (HET) Rebates
For single-family homes, call 1-888-376-3314 or visit www.socalwatersmart.com.
Up to $125 rebate for those who qualify.
Rotating Nozzles and Pressure Regulating Sprinkler Heads
Single-family homes, call 1-888-376-3314 or visit www.socalwatersmart.com.
Up to $3 per set rebate for those who qualify.
Weather-based Irrigation Controller (SmarTimer)
Single-family homes and multi-family buildings up to four units,
call 1-888-376-3314 or visit www.socalwatersmart.com.
Up to $100 rebate for less than one irrigated acre for those who qualify.
Up to $30 rebate per station for one irrigated acre or larger for those who qualify.
Turf Removal Program
Single-family residential customers in the cities of Claremont, Upland, San Dimas, La Verne, Montclair, Pomona, and Charter Oak are eligible to receive rebates for removing turf. For more information and to apply, click here. For additional requirements, click here.
Commercial and industrial customers go to www.mwdsaveabuck.com or 1-800-728-2282 to check for available incentives and qualifying products.
For gardening and planting tips, please visit www.bewaterwise.com. To learn more about any of our current rebate programs, please call customer service at 1-800-999-4033.
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