The Santa Maria Customer Service Area serves approximately 13,200 customers in Santa Maria, Nipomo, Orcutt, Sisquoc, and surrounding areas
Office Location
Santa Maria CSA
2330 A Street, Suite A
Santa Maria, Ca 93455
24 hour Customer Service and Emergency
800-999-4033 (24 hours, 7 days a week)
877-933-9533 (TTY hearing impaired)
Email: customerservice@gswater.com
Free Water Calculator
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Rate Adjustment on January 1, 2012
The change is due to an annual adjustment based on inflation and capital improvements authorized by the California Public Utilities Commission.
A typical residential customer with a 5/8”x3/4” meter using 18 Ccfs per month (13,464 gallons) will experience a decrease of approximately $0.15 or 0.36% from $43.72 to $43.57 effective Jan. 1, 2012.
More information is included in this Advice Letter.
Golden State Water Company (GSWC) Files Plan
to Establish New Rates in 2013, 2014, and 2015
GSWC on July 21, 2011, filed a notice of application for a general rate increase for the years 2013, 2014, and 2015. The application was filed with the California Public Utilities Commission (CPUC). The CPUC regulates GSWC to ensure adequate levels of service are provided at the lowest reasonable costs. It is anticipated that a decision will be made in the fall of 2012.
The following documents provide additional information:
GSWC Files a Cost of Capital Application
A Cost of Capital application was filed May 2, 2011 with the CPUC. In this filing, GSWC is requesting the CPUC to review and authorize an increase in the cost of capital reflected in rates for 2012, 2013, and 2014. A decision is expected in December 2011.
For more information, see:
RATES, SCHEDULES & TARIFFS
Non-Residential Metered Service
CLICK HERE to view all our rates, tariffs and advice letters
Tiered Rates Encourage Water Use Efficiency
for Golden State Water Company Customers in Santa Maria
GSWC residential customers in the utility’s Santa Maria Customer Service Area have tiered rates to promote water use efficiency. The change, approved by the California Public Utilities Commission, went into effect on Sept. 1, 2009. GSWC will not exceed CPUC authorized revenues as a result of tiered rates.
"Tiered rates will encourage customers to save water by giving them extra financial incentive to use less," said GSWC Coastal District Manager Ken Petersen.
Here’s how tiered rates work. Customers get charged for each unit of water they use. A unit is equal to one hundred cubic feet of water, or Ccf (748 gallons). In Santa Maria, residential customers will pay the lowest rate for each Ccf they use in tier one, up to 15 Ccf. For every unit of water used in tier two, which is 16-27 Ccf, customers will pay a 15 percent higher rate. In tier three, customers will pay an additional 15 percent for every unit of water from 28 Ccf and above.
The top of the first tier is based on the average winter month usage for the service area. The top of second tier is based on the midpoint between the annual average usage and the average summer month usage for the service area. The per unit price differential between each tier is approximately 15 percent, a sufficient amount to encourage water use efficiency.
For more information, see our Residential Metered Service tariff in the article above.
Urban Water Management Plan
An Urban Water Management Plan (UWMP) is required by California Water Code to be updated every five years for all urban water suppliers that supply more than 3,000 acre-feet of water per year or serve more than 3,000 connections. The UWMP provides information about how GSWC will meet water demand now and in the future.
To review GSWC's UWMP for its Orcutt Water System, please click here. It may take a few moments to download due to its size.
LOW INCOME PROGRAM
California Alternate Rates for Water (CARW)
Golden State Water Company offers a monthly credit on your bill for customers that qualify for the Alternate Rates for Water (CARW) program. If you already participate in the CARE program of participating energy utilities you may also qualify for GSWC’s CARW program by submitting a copy of a current utility bill showing your eligibility for CARE.
Qualifications are based on the number of people living in your home and your total household income, including wages, government checks and benefits, and other financial support you and members of your family receive.
For further information, see the application below or contact our CARW hotline at (866) 360-CARW.
Application (English)
Application (Spanish)
Water Conservation Rebate Programs
NEW! Increased Rebate Amounts for Water-Saving Devices
Golden State Water Company (GSWC) customers in the Santa Maria Customer Service Area have a golden opportunity to take advantage of rebate programs to help them save money on their purchase of new water-saving appliances. Check out these programs now since funding is limited.
GSWC Rebates
We’ve increased the rebate amounts for high-efficiency toilets and high-efficiency clothes washers – up to $125 for each water-saving device!
High-Efficiency Clothes Washers (HECWs). Please call our customer service
center at 1-800-999-4033 to confirm the availability of the rebates, and then
complete the Rebate Application. Click here for a list of qualifying washers.
High-Efficiency Toilets (HETs). Please call our customer service center at
1-800-999-4033 to confirm the availability of the rebates, and then complete the
Rebate Application. Click here for a list of qualifying HETs.
To learn more about our current rebate programs, please call customer service at 800-999-4033.
WATER QUALITY ANNUAL REPORT
Lake Marie
Nipomo
Orcutt
Sisquoc
Tanglewood
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