The Simi Valley Customer Service Area serves approximately 13,300 customers in Simi Valley
Office Location
Simi Valley CSA
4680 E Los Angeles Ave. Ste H
Simi Valley CA 93063
24 hour Customer Service and Emergency
800-999-4033 (24 hours, 7 days a week)
877-933-9533 (TTY hearing impaired)
Email: customerservice@gswater.com
Simi Valley Customers to Receive Conservation Refund Credit
Golden State Water Company (GSWC) Files Plan
to Establish New Rates in 2013, 2014, and 2015
GSWC on July 21, 2011, filed a notice of application for a general rate increase for the years 2013, 2014, and 2015. The application was filed with the California Public Utilities Commission (CPUC). The CPUC regulates GSWC to ensure adequate levels of service are provided at the lowest reasonable costs. It is anticipated that a decision will be made in the fall of 2012.
The following documents provide additional information:
Public Participation Hearing
December 2, 2011, at 2:00 p.m. & 6:00 p.m.
South Bay Community Center
2180 Palisades Avenue
Los Osos, CA 93412
Public Participation Hearing Notice
GSWC Files a Cost of Capital Application
A Cost of Capital application was filed May 2, 2011 with the CPUC. In this filing, GSWC is requesting the CPUC to review and authorize an increase in the cost of capital reflected in rates for 2012, 2013, and 2014. A decision is expected in December 2011.
For more information, see:
Urban Water Management Plan
An Urban Water Management Plan (UWMP) is required by California Water Code to be updated every five years. It applies to all urban water suppliers that supply more than 3,000 acre-feet of water per year or serve more than 3,000 connections. The UWMP provides information about how GSWC will meet water demand now and in the future.
The 2010 UWMP for GSWC's Simi Valley Water System can be viewed here. It may take a few moments to download due to its size.
New Rates Established
in Simi Valley Customer Service Area
for 2011 and 2012
The CPUC approved a final decision on the company’s 2010 General Rate Case (GRC) on Dec. 16, 2010. The decision established rates for GSWC to charge customers for 2011 and 2012 in its Simi Valley Customer Service Area.
RATES, SCHEDULES & TARIFFS
Non-residential Metered Service
CLICK HERE to view all our rates, tariffs and advice letters
Tiered Rates Encourage Water Use Efficiency
for Golden State Water Company Customers in Simi Valley
GSWC residential customers in the utility’s Simi Valley Customer Service Area have tiered rates to promote water use efficiency. The change, approved by the California Public Utilities Commission, went into effect on Sept. 1, 2009. GSWC will not exceed CPUC authorized revenues as a result of tiered rates.
"Tiered rates will encourage customers to save water by giving them extra financial incentive to use less," said GSWC Coastal District Manager Ken Petersen.
Here’s how tiered rates work. Customers get charged for each unit of water they use. A unit is equal to one hundred cubic feet of water, or Ccf (748 gallons). In Simi Valley, residential customers will pay the lowest rate for each Ccf they use in tier one, up to 13 Ccf. For every unit of water used in tier two, which is 14-20 Ccf, customers will pay a higher rate. In tier three, customers will pay a rate higher than tier two for every unit of water from 21 Ccf and above.
The top of the first tier is based on the average winter month usage for the service area. The top of second tier is based on the midpoint between the annual average usage and the average summer month usage for the service area. The per unit price differential between each tier is approximately 15 percent, a sufficient amount to encourage water use efficiency.
For more information, see our Residential Metered Service tariff in the article above.
LOW INCOME PROGRAM
California Alternate Rates for Water (CARW)
Golden State Water Company offers a monthly credit on your bill for customers that qualify for the Alternate Rates for Water (CARW) program. If you already participate in the CARE program of participating energy utilities you may also qualify for GSWC’s CARW program by submitting a copy of a current utility bill showing your eligibility for CARE.
Qualifications are based on the number of people living in your home and your total household income, including wages, government checks and benefits, and other financial support you and members of your family receive.
For further information, see the application below or contact our CARW hotline at (866) 360-CARW.
Application (English)
Application (Spanish)
Water Conservation Rebate Programs
Golden State Water Company partners with other agencies to offer various rebate programs as an incentive for customers to purchase water-efficient products. Here are some programs created for Simi Valley Customer Service Area customers. Funding is limited, rebates are not guaranteed.
Turf Removal Program
Up to $1.50 per square foot and up to $3,000 per household is offered to replace lawn with eligible water-efficient landscaping. For single-family homes call 1-888-376-3314 or visit www.socalwatersmart.com.
High-Efficiency Clothes Washer (HECW) Rebates
For single-family homes call 1-888-376-3314 or visit www.socalwatersmart.com.
Up to $125 rebate for those who qualify.
High-Efficiency Toilet (HET) Rebates
Up to $125 for qualifying customers. Click here for application or call
1-800-999-4033.
Rotating Nozzles and Pressure Regulating Sprinkler Heads
Single-family homes, call 888-376-3314 or visit www.socalwatersmart.com.
Up to $4 per set rebate for those who qualify.
Weather-based Irrigation Controller (SmarTimer)
Single-family homes and multi-family buildings up to four units,
call 888-376-3314 or visit www.socalwatersmart.com.
Receive $125 per controller or up to $50 rebate per station for those who qualify with properties larger than one acre.
To learn more about any of our current rebate programs, please call customer service at 800-999-4033.
WATER QUALITY ANNUAL REPORT
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