Staged Mandatory Water Conservation and Rationing (Schedule 14.1)

Questions & Answers

1. When would I be notified of what my baseline will be?

You will be notified of your baseline and allocation on your water bill, or customers can request data online by clicking here or calling our 24-hour Customer Service Center at 800.999.4033.

2. How do I determine my baseline if I resided at this same property in 2013?

Your baseline will be determined using monthly water use data for your current property in 2013.

3. How do I calculate my allocation?

Currently, no allocations are in place for Golden State Water customers. Allocations will not be implemented unless your water system reaches Stage 2 or higher of the Staged Mandatory Water Conservation and Rationing plan, at which time allocations would be provided by mail and on your water bill.

You can calculate what your allocation would be in a few simple steps:

Step 1: Determine your 2013 baseline – This information is on your water bill and can be requested at www.gswater.com/2013usage

Step 2: Multiply your 2013 baseline by your assigned mandated reduction percentage

Step 3: Subtract the calculated number in Step 2 from your 2013 baseline. This number would be your allocation. If the total is not a whole number, please round up to the nearest whole number.

Example: If your 2013 baseline is 20 CCF and your mandated reduction percentage is 12%, here is how you would calculate your allocation:

Step 1: 20 CCF

Step 2: 20 * .12 = 2.4

Step 3: 20 – 2.4= 17.6, after rounding your allocation would be 18 CCF

(Please Note: no allocation will be set less than 8 Ccf per monthly billing period or 16 Ccf per bi-monthly billing period)

4. I was not at my current property in 2013, how will my baseline/allocation be determined? 

For those who did not live at their current property in 2013, the baseline/allocation will be based on the usage of the customers who inhabited the property at that time.

*No allocation will be less than 8 Ccf per monthly billing period for residential customers (16 Ccf per bi-monthly).

5. My house was built in 2014 or 2015, how will my baseline/allocation be determined?

For properties that were not built in 2013, the baseline/allocation will be determined using a local average for that period in 2013.

6. When will the appeals process be available?

Customers will have the opportunity to file an appeal once Stage 2 of the Staged Mandatory Water Conservation and Rationing plan is activated for their area. Additional information will be available by clicking here.

At this time, no areas have reached Stage 2.

7. Is there a limit on how long customers can water outdoors?

Golden State Water customers are currently limited to watering two days per week and watering must occur between 7 pm-8 am. Watering days will be assigned when Stage 1 of the Staged Mandatory Water Conservation and Rationing plan is implemented.

Customers are encouraged to limit watering to no more than 15 minutes per day, ensuring there is no water runoff onto adjacent properties, sidewalks and streets.

8. Why or when would a flow restrictor be installed?

Failure to comply the restrictions outlined in the Staged Mandatory Water Conservation and Rationing plan may result in the installation of a flow restrictor device along with associated fees for installation and removal. Flow restrictors will remain in place for a minimum of seven days.

9. Where will the Schedule 14.1 surcharges that are collected go?

We have requested from the CPUC that all Staged Mandatory Water Conservation and Rationing surcharges collected be put into the WRAM account to offset any shortfalls from reduced water usage.

10. How will this impact the WRAM?

All water providers in California, municipal and regulated, are facing the challenge of reduced water usage, given that a majority of operating costs are fixed and not based on customer usage. This is not unique to any one provider. Municipal water providers throughout the state are permanently increasing rates to address temporary revenue shortfalls. Regulated water providers like Golden State Water are not permitted to adjust rates to offset usage, and are instead required by the California Public Utilities Commission to implement a temporary surcharge that recovers fixed costs and ensures they can continue providing reliable, high-quality water service.It should be noted that the WRAM/MCBA will reflect decreased expenses for energy/pumping and purchased water, which will be less due to reduced usage.

We have also requested from the CPUC that all Staged Mandatory Water Conservation and Rationing surcharges collected be put into the WRAM account to offset any shortfalls from reduced water usage.

We are working with the CPUC to adjust the forecasted usage totals to reduce the impact on the WRAM, given the drought emergency and statewide conservation efforts. Any adjustments would take effect in January 2016.