The following pages contain information about the cost of your water service, water rates and other information affecting your monthly bill.

New Conservation Tiered Rates! Golden State Water Company, working in collaboration with the California Public Utilities Commission (CPUC), led the effort to get conservation tiered rates and lower monthly service charges approved for customers of investor-owned utilities. Tiered rates support the CPUC’s Water Action Plan and encourage conservation.

Beginning in late November, we will implement new conservation tiered rates which include a lower monthly service charge in most of our Region II and III service territories in Southern California. The tiered rates will financially encourage residential customers to use less water by charging them more per unit of water (CCF) for usage above the first tier.  The company also has filed for tiered rates in Region I and expects a decision from the CPUC early in 2009.

Region II. Click here for our customer notice about tiered rates for our Region II customers. GSWC’s Region II Service Area serves approximately 100,000 customers in all or portions of Artesia, Bell, Bell Gardens, Carson, Cerritos, Compton, Cudahy, Culver City, Downey, El Segundo, Gardena, Hawaiian Gardens, Hawthorne, Huntington park, Inglewood, Lakewood, La Mirada, Lawndale, Long Beach, Norwalk, Paramount, Santa Fe springs, South Gate, Athens, Lennox, Willowbrook, Moneta, Florence-Graham, Del Aire, and portions of Los Angeles County.

Para una copia de nuestro aviso público de la región II en español, haga clic aquí.

Region III. Click here for our customer notice about tiered rates for our Region III customers. GSWC’s Region III Service Area serves approximately 98,300 customers in all or portions of Barstow, Claremont, Montclair, Pomona, Upland, Calipatria, Niland, Victorville, Cypress, La Palma, Los Alamitos, Placentia, Seal Beach, Stanton, Yorba Linda, Cowan Heights, Peacock Hills, San Dimas, Charter Oak, Arcadia, El Monte, Irwindale, Monrovia, Monterey Park, Rosemead, San Gabriel, Temple City, and portions of Los Angeles, San Bernardino, Imperial and orange counties.  

Para una copia de nuestro aviso público de la región III en español, haga clic aquí. 

New General Rate Case filings!

Golden State Water Company in July filed a General Rate Case (GRC) application with the California Public Utilities Commission for most of its Southern California service area. If approved, the filing would result in more than $100 million in infrastructure improvements through the end of 2012.

Customers in the affected regions can see a news release and fact sheet about the filing by selecting their location from the drop down menu below.

If your area is not affected by the rate case filing, you can still use the drop down menu to link to current information about the cost of your water service, water rates and other information affecting your monthly bill.

Specific questions regarding regulatory issues may be directed to:  regulatoryaffairs@gswater.com.

Select your community to find out more about your rates.

Military Family Relief Program

What is MFRP?
If you or your spouse is called to full-time active military service by the President of the United States or the Governor of California during a time of declared national or state emergency or war, you may apply for a 180-day period shut-off protection for residential water service.  The Military Family Relief Program only defers the time of payment of all water charges and does not waive or cancel them.

To apply for the MFRP at your residence, please fill out this application and submit it to the Golden State Water Company.  You will receive the MFRP shutoff protection benefit after Golden State Water Company receives, verifies, and approves your completed and signed application.

If you need help filling out the application, or would like more information about the program, please call Golden State Water Company 24-hour customer service center at (800) 999-4033.

What are the benefits?

• A 180-day shut off protection period.
• Repayment plan that allows payment of past due amounts.
• No late payment fees or interest charges imposed during the period of active military service or the repayment period.

What are the qualifications?                                       

To qualify for the MFRP I understand:

• I am a residential customer served by Golden State Water Company.   
• The water utility bill is in my name.
• I must provide a copy of the activation or deployment order that specifies the duration of the active duty status.
• I must notify Golden State Water Company if the active duty status is either shortened or extended.
• I must provide Golden State Water Company written notice that includes the date of service termination and a valid forwarding address if I move from the residence.
• I must provide a self-certified statement that my legal dependent(s), if any, occupy the residence.

Apply now for the Military Family Relief Program.

If you qualify for a rate discount on your electricity, you may be eligible for a discount on your water bill. Qualifications are based on the number of people living in your home and your total household income, including wages, government checks and benefits, and other financial support you and members of your family receive. See the “Select a Location” scroll down menu below to obtain an application. For further information, please contact customer service at (800) 999-4033.