Emergency Disaster Relief Program
Golden State Water Company (Golden State Water) has an Emergency Disaster Relief Program that provides protections for residential and small business customers impacted by wildfires or other natural disasters. The program complies with California Public Utilities Commission Resolution No. M-4833 and Decision No. 19-07-015.
In the event that a State of Emergency is declared at the state or federal levels, customers who suffer disaster-related loss or disruption of the delivery or receipt of service, and/or degradation of the quality of service, are entitled to the following:
- Cooperation and support in resolving prior unpaid bills;
- Waiver of reconnection or facilities fees for affected customers, and suspension of deposits for affected customers who must reconnect to the system;
- Additional flexibility in payment options for affected customers;
- Waiver of bills for customers who lose their homes or if their homes are rendered uninhabitable; and,
- Waiver of any fixed portion of a water bill, such as a meter charge, for the time that the home is uninhabitable, even if the reason for it being uninhabitable is not loss of water service.
- The Emergency Disaster Relief Program meets compliance with California Public Utilities Commission (CPUC) Resolution No. M-4833, which makes the aforementioned protections permanent for customers served by CPUC-regulated water providers in the state of California, such as Golden State Water.
“Devastating wildfires and other natural disasters like earthquakes are a reality for all Californians, and Golden State Water wants customers to know they will be protected if they are ever impacted by a life-changing disaster,” said Senior Vice President of Regulated Utilities Denise Kruger. “We have been a water provider in California for more than 90 years, and our customers are our families, friends and neighbors. We have programs like this in place so our communities affected by disaster can focus on the things that matter most.”