Accountability: We operate transparently and are accountable to state and federal regulators to ensure rates are fair. Our rates are established to recover our
operating cost on a dollar for dollar basis, without profit. As an investor owned utility, shareholders provide an important source of capital that allows Golden State Water Company to make needed system investments and improvements for the benefit of our customers. Being a profitable company ensures a lower investment cost and a solid funding source for infrastructure improvements. Regulatory agencies, such as the California Public Utilities Commission, authorize a rate of return to our shareholders for bearing the risk of providing investment capital to finance needed capital improvements.
Water-use Efficiency: We help people and businesses use water efficiently and offer rebates and special programs to customers to help manage water use. Efficient water use is one of the best ways to maintain a reliable source of high quality drinking water, now and in the future, and helps our customers manage their water bills.
Service: We operate a 24-hour customer service line with friendly Golden State Water representatives available to answer questions and take action to help with service issues. We strive to deliver personal attention to every customer and to be involved as a civic leader in the communities we serve.
Expertise: Our technical experts ensure we can efficiently deliver quality water and strong resource management.
Investing to Protect Your Service: We have access to capital to ensure our system is maintained to protect every drop of water from its source to your tap.