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Golden State Water recognizes that some customers may have difficulty covering expenses, and proudly offers a monthly credit for low-income customers who qualify for the California Alternate Rates for Water (CARW) program.

Customers who participate in the California Alternative Rates for Energy (CARE) program would also qualify for the monthly water bill credit and are encouraged to enroll by submitting a signed CARW application (English / Spanish) with a copy of their current utility bill showing CARE eligibility to Golden State Water. Qualifying customers not currently enrolled in CARE should submit a completed and signed CARW application to Golden State Water.

Program Qualifications:

  • The Golden State Water bill must be in your name and the address must be your primary residence or you must be a tenant receiving water service by a sub-metered system in a mobile home park.
  • You may not be claimed as a dependent on another person’s tax return.
  • You must reapply each time you move. The CARW discount does not automatically transfer to another residence.
  • You must renew your application every two years, or sooner, if requested.
  • You must notify Golden State Water within 30 days if you become ineligible for CARW.
  • Your total gross annual income of all persons living in your household cannot exceed the income levels below:
CARW INCOME QUALIFICATIONS
Number of persons    in household Total combined income from all sources *
1-2 $32,480
3 $40,840
4 $49,200
5 $57,560
6 $65,920
7 $74,280
8 $82,640
Each additional person, add: $8,360
* before taxes based on current income sources; effective June 1, 2017

The CARW program is open to all qualifying residential water customers. Non-profit group living facilities, agricultural employee housing facilities and migrant farm-worker housing centers may also be eligible to receive a monthly credit.

Enrollment is subject to program guidelines and qualifications, and credits become effective after application and proof of income have been verified and approved, if proof of income is required by Golden State Water.

Customers with questions about the CARW program or eligibility are encouraged to call Golden State Water’s CARW Hotline at (866) 360-2279.