After Years of Undrinkable Water, Our Rural California Community Finally has Hope

Lake County, Calif. - We all know of mom-and-pop shops run by couples who share the workload and, if lucky, become integral to the communities they serve. 

Until recently my husband, Norm Benson, and I were mom-and-pop operators of a water treatment and distribution system at Clear Lake, an idyllic, nutrient-rich version of a green Lake Tahoe, about 110 miles north of San Francisco. 

We love our community and didn’t mind pitching in.

Over the years our mutual water system, the Crescent Bay Improvement Co., has become unsustainable. Our treated lake water could not meet state or federal drinking standards. 

We could boil it for cooking and use it in bathrooms and for laundry. But the 24 households and businesses hooked up to our system had to rely on bottled water for drinking. 

The state and a much larger water company in recent years threw us a lifeline, for which we are grateful. By the time we got help, our water hadn’t been drinkable for years.

We were hardly alone. More than 400 water systems, serving 885,000 Californians, are failing across the state, the State Water Resources Control Board reports. More than half those failing systems are in disadvantaged communities, and two-thirds serve mostly people of color. 

The reasons for these failures range from poor water quality or limited water availability, to a lack of affordability for consumers or technical management issues. 

It’s also deeply concerning that more than 1,000 additional water systems, serving more than 3 million Californians, are also at risk or are potentially at risk of failure.

California was the first state to declare that clean drinking water is a human right in 2012. As with so much in life, however, rights don’t necessarily come with guarantees.

Norm and I shouldered enormous responsibilities to keep water flowing to our customers.

As the daily treatment plant operator, Norm lugged heavy bags of diatomaceous earth — used to remove unwanted material from drinking water —  up and down 152 steps, between the road and our lakeside plant.