Understanding Your Service

Understanding Your Service

Overview

We are pleased to have you as a customer and are committed to providing you with exceptional service that exceeds your expectations. Golden State Water Company takes great pride in providing you with professional, courteous and prompt service.

Overview

New Rates Invest in Water Reliability, Quality

California Public Utilities Commission (CPUC) approves new rates for Golden State Water Company customers that went into effect July 31

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The rates approved by the CPUC ensure the safety and dependability of your local water system, create local jobs, and uphold the fundamental right of every Californian to access to safe, clean and affordable water, no matter the zip code.

View the video above to learn more about the rate-making process and how rates are invested in communities.

Customers should never have to think twice about the quality of water coming from their tap. In this rate case, we are investing $318 million in water systems that serve 80 communities, avoiding the costly and sometimes dangerous effects of deferring maintenance or delaying the replacement of aging infrastructure.

Click here to learn more about new rates and investments in your service area.

Overview

Rates, Schedules, & Tariffs

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Golden State Water Company is proud to provide reliable, quality water service to communities throughout California. As a regulated utility, we are held to the highest standards of accountability, and we believe it’s important to educate our customers to fully understand their water bills.

Overview

Assistance Programs

We recognize that some customers may have difficulty covering expenses. See if you qualify for our financial assistance programs.

Overview

Disconnection Policy

We understand that customers may experience financial hardship and may periodically be unable to pay their bill.