Low Income Household Water Assistance Program (LIHWAP)
The new federal LIHWAP provides financial assistance to low-income Californians to help manage their residential water utility costs. Established by Congress in December 2020, this federally funded program helps low-income households pay down their outstanding residential water or wastewater bills. California has been allocated $116 million in one-time funding to provide LIHWAP assistance.
California Water and Wastewater Arrearage Payment Program (CWWAPP)
The CWWAPP is a state program to provide financial relief to eligible customers who fell behind on their water utility bill payments because of the COVID-19 pandemic. The CWWAPP relief reduces qualified customers’ eligible debt through a credit applied by the utility on customers’ accounts from funds remitted by the state on behalf of customers.
California COVID-19 Utility Relief
Income eligible households who need financial assistance for unpaid rent and utilities will be able to apply for help through the CA COVID‐19 Rent Relief program. If you have experienced a financial hardship due to COVID‐19, have past due rent or utilities, and have a household income that is not more than 80% of the area median income, you may be eligible to receive help to pay past due or future rent and utilities from the state of California.
Customer Assistance Program
Golden State Water recognizes that some customers may have difficulty covering expenses, and proudly offers a monthly credit for low-income customers who qualify for the Customer Assistance Program.
Customers who participate in the California Alternative Rates for Energy (CARE) program would also qualify for the monthly water bill credit and are encouraged to enroll by submitting a signed CAP application (English/ Spanish) with a copy of their current utility bill showing CAP eligibility to Golden State Water. Qualifying customers not currently enrolled in CARE should submit a completed and signed CAP application to Golden State Water.
Emergency Disaster Relief Program
Golden State Water Company (Golden State Water) has an Emergency Disaster Relief Program that provides protections for residential and small business customers impacted by a public health emergency, wildfire or other natural disaster. The program complies with California Public Utilities Commission Resolution No. M-4833 and Decision No. 19-07-015.
Military Family Relief Program
If you or your spouse is called to full-time active military service by the President of the United States or the Governor of California during a time of declared national or state emergency or war, you may apply for a 180-day period shut-off protection for residential water service. The MFRP only defers the time of payment of all water charges and does not waive or cancel them.
Fill out this application to apply for the MFRP at your residence, and submit it to the Golden State Water Company. You will receive the MFRP shutoff protection benefit after Golden State Water Company receives, verifies and approves your completed and signed application.