Golden State Water Company has proactively implemented an action plan to protect the health of our customers and employees and provide accommodations for customers impacted by the Coronavirus (COVID-19) public health emergency.
Water Quality and Reliability
First and foremost, the water Golden State Water provides to customers is carefully monitored, safe to drink and meets all state and federal health and safety standards. Our water treatment process removes and kills viruses such as COVID-19 to ensure all drinking water safety standards are met.
Bill Payment Options
Golden State Water offers multiple options for customers to pay their bills online, by phone, via mail and in-person with cash at participating KUBRA-EZ PAY retail locations. To learn more about the different payment options, please visit our Payment Options website.
For customers who choose to pay in-person with cash at a participating KUBRA-EZ PAY retail location, Golden State Water will refund the $1.99 service fee while customer service offices remain closed due to this emergency. The courtesy refund will be credited on your next water bill.
Temporary Moratorium on Disconnections for Non-Payment
Golden State Water is implementing a temporary moratorium on residential service disconnections for non-payment due to financial hardships until the COVID-19 situation is stabilized.
We encourage customers experiencing financial hardship to contact our Customer Service Center at 800.999.4033 to discuss payment extension and payment plan options that may be available to keep their accounts in good standing.
The health and safety of our customers and employees are a top priority. To learn more about COVID-19, customers are encouraged to visit the Centers for Disease Control and Prevention website at www.CDC.Gov/coronavirus.