Golden State Water Company recognizes that the Coronavirus
(COVID-19) public health emergency is having a direct impact on
many customers, which is why we have activated our Emergency
Disaster Relief Program to provide additional protections for
customers and help them through this unprecedented time.
Golden State Water provides a critical service that our customers
and communities cannot live without. Our team of water
professionals is proud to provide this essential service and
remains committed to ensuring customers have reliable water at
their taps when they need it.
Emergency Disaster Relief Protections
Golden State Water recently filed an Advice Letter with the State
of California to activate its Emergency Disaster Relief Program,
which provides additional protections for residential and small
business customers impacted by a public health emergency,
wildfire or other natural disaster. The filing was submitted on
March 19, 2020, following California Governor Gavin Newsom’s
declaration of a State of Emergency.
In March 2020, Golden State Water announced a temporary
moratorium on residential service disconnections for non-payment.
The Emergency Disaster Relief Program provides the additional
protections for customers who suffer emergency-related financial
hardships, loss or disruption of the delivery or receipt of
service, and/or degradation of the quality of service:
Cooperation and support in resolving prior unpaid bills;
Waiver of reconnection or facilities fees for affected
customers, and suspension of deposits for affected customers who
must reconnect to the system;
Additional flexibility in payment options for affected
Waiver of bills for customers who lose their homes or if
their homes are rendered uninhabitable; and,
Waiver of any fixed portion of a water bill, such as a meter
charge, for the time that the home is uninhabitable, even if the
reason for it being uninhabitable is not loss of water service.
We encourage customers experiencing financial hardship to contact
our Customer Service Center at 800.999.4033 to discuss payment
extension and payment plan options that may be available to keep
their accounts in good standing.
The Emergency Disaster Relief Program meets compliance with CPUC
Resolution No. M-4833, which establishes the aforementioned
protections during an emergency event for customers served by
CPUC-regulated water providers in the state of California, such
as Golden State Water.
Golden State Water wants customers to know we will be there for
them if they are ever impacted by a life-changing public health
emergency, wildfire of other natural disaster.
24/7 Customer Support
Although our customer service offices have been temporarily
closed to protect customers and employees from the spread of
COVID-19, Golden State Water customers still have 24-hour access
to our team. Customers with questions or service-related needs
are encouraged to visit www.gswater.com, enroll in
self-service portal, or you can speak with knowledgeable
customer service representatives by phone (800.999.4033) or email
Bill Payment Options
Golden State Water offers multiple options for customers to pay
their bills online, by phone, via mail and in-person with cash at
participating KUBRA-EZ PAY retail locations. To learn more about
the different payment options, please visit our Payment Options website.
For customers who choose to pay in-person with cash at a
participating KUBRA-EZ PAY retail location, Golden State Water
will refund the $1.99 service fee while customer service offices
remain closed due to this emergency. The courtesy refund will be
credited on your next water bill.
During the temporary office closure period, local drop payment
services will not be available.
The health and safety of our customers and employees are a top
priority. To learn more about COVID-19, customers are encouraged
to visit the Centers for Disease Control and Prevention website
Golden State Water has been a water provider in California for
more than 90 years, and our customers are our families, friends
and neighbors. We want customers to know we have them covered, so
they can focus on the things that matter most.