Golden State Water Company Accessibility Statement

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Golden State Water Company is committed to providing an inclusive and accessible digital experience for all individuals, including people with disabilities. We believe everyone should have equal access to reliable information about their water service, conservation programs and community initiatives.

Our Commitment to Accessibility

Golden State Water Company continues to take proactive steps to maintain and improve the accessibility of its online content and digital communications. These efforts include:

  • Partnering with accessibility specialists to review and test our digital platforms.
  • Conducting accessibility audits and implementing recommended updates.
  • Striving to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA standards.

While we work to meet these standards, we acknowledge that some areas of the website may not yet be fully optimized. We appreciate your patience and feedback as we make continuous improvements.

Support and Feedback

If you cannot fully access the information on our website or would like to report an accessibility problem, contact us at: customerservice@gswater.com.

Please provide the following information to help us provide the information you are seeking and/or to correct the accessibility problem:

  • URL (web address) of the material you tried to access or accessibility problem you encountered
  • The problem you experienced
  • Your contact information

Optimal Experience

Gswater.com is designed for optimal use with the latest versions of major browsers, including Chrome, Firefox, Safari, and Microsoft Edge.

Our website is compatible with commonly used assistive technologies, including screen readers (JAWS, NVDA, and VoiceOver), speech-recognition software, and keyboard navigation tools.

Technical Standards

Our website is built using W3C-compliant HTML and CSS to promote compatibility with a wide range of browsers and assistive technologies. It follows responsive design principles to ensure accessibility across desktop, tablet and mobile devices.